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Feb 14, 2011
RSQ911 Partners with Air Methods
FOR IMMEDIATE RELEASE: February 14, 2011 COLUMBIA, SC RSQ911 Solutions to Provide Customer Relationships Management Technology to Air Methods’ Community-Based Services Division RSQ911 Solutions, LLC, today announced an agreement to implement its customer relationships management system within Air Methods’ Community -based Services (CBS) Division. The electronic survey technology will afford the 114 Air Methods CBS bases an opportunity to communicate and collaborate with all the various emergency providers and patients involved in every critical care air medical transport. The system provides immediate tiered notification of concerns, and creates opportunities for continued performance improvement. The RSQ911 Solutions survey utilizes powerful reporting tools to empower the customer and encourages relationship building amongst all providers. “Utilizing metrics to analyze your performance and rapidly responding to that data to improve the customer experience proves value in this industry” comments Bill Gerard MD, CEO of RSQ911 Solutions, LLC. “Air Methods is truly dedicated to providing the best care and service possible in the safest manner and is committed to open communication to attain those goals”, Dr. Gerard adds. LifeNet South Carolina, an Air Methods CBS program, was one of the first adopters of the RSQ911 system. After expanding further throughout that region with evidence-based results, a national relationship was formed. “We are very excited to have reached this agreement and start the implementation immediately,” explained Ed Rupert, Senior Vice President, Community-Based Services Division. “Air Methods has always prided itself on quality patient care and safety in aviation operations. We are confident this tool will helps us even better understand our customers’ needs and further differentiate our brand as the partner of choice in the air medical industry.” The RSQ911 Solutions survey tool is also linked with emsCharts (Pittsburgh, PA) to provide a seamless interface with data from each transport and minimizes crew downtime for documentation so they are rapidly ready for their next mission. About Air Methods Air Methods Corporation (www.airmethods.com) is a leader in emergency air medical transportation and medical services. The Hospital Based Services Division is the largest provider of air medical transport services for hospitals. The Community Based Services Division is one of the largest community-based providers of air medical services. The Products Division specializes in the design and manufacture of aeromedical and aerospace technology. The Company's fleet of owned, leased or maintained aircraft features over 300 helicopters and fixed wing aircraft. About RSQ911 Solutions, LLC RSQ911 Solutions, LLC (www.rsq911solutions.com) was founded by two Emergency Physicians, Dr. Bill Gerard and Dr. Pat Hunt, in 2008. Their web-based system includes a survey tool and detailed analytics to provide a clear and intimate understanding of their clients needs. The technology promotes communication among emergency services providers and patients to help sustain excellence through improvements in satisfaction, quality, safety, and value. RSQ911 Solutions is a collaborative partner in health care driven to improve the customer experience.

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